Conflict Management
| Course code: | 26-SS-213 |
|---|---|
| Dates: | February 2-27, 2026 Alternate Course Dates |
| Location: | Online |
| Instructor: | Sally Klauss |
| Fee: | $245.00 |
Description
This course provides a practical conflict management model to help you identify, address, and resolve conflicts effectively, improve team performance and collaboration, and foster a more productive and harmonious work environment. Through case studies and real-world applications, you’ll learn proven strategies for handling workplace disputes and improving communication.
Course Outcomes
- Understand when conflict is productive and how it benefits teams
- Identify when and how to intervene in conflict situations
- Master the Conflict Management Model for structured communication
- Create accountability in job performance
- Learn how to link employee behaviors to performance outcomes
- Strengthen team relationships and effectiveness
- Managers and supervisors seeking to improve team dynamics
- HR professionals responsible for conflict resolution and employee relations
- Team leaders and executives wanting to foster a more collaborative work environment
- Professionals in any industry looking to strengthen their negotiation and conflict management skills
Special Note: 24 hours of time is suggested for maximum learning and skill development.
Notes
Registration Deadline: Participants can register up to 5 days after the course begins.Course Access: Offered in partnership with LERN. Log in 24/7—no live meetings.
Course Format: Weekly units include readings, audio-slide lectures, self-quizzes, and discussion forums.
Tips for Success: Log in 2–3 times a week and contribute 2–3 thoughtful posts per unit for the best experience.
Recognized Credentials: Earn nationally recognized CEUs from the Learning Resources Network (LERN), a 501(c)(3) nonprofit association—perfect for meeting professional development goals or licensure requirements.
Cancellation/Refund Policy: VCU Continuing and Professional Education offers this class/certificate in partnership with LERN. Therefore, you may cancel your registration up until you receive your login and password from LERN and receive a full refund minus any credit card processing fees. Cancellations must be received via email at ocpe@vcu.edu
In the unlikely event that this program is cancelled or postponed due to insufficient enrollments or unforeseen circumstances, the university will fully refund registration fees, but cannot be held responsible for any other expenses, including change or cancellation charges to include but not limited to airlines, hotels, travel agencies, or other organizations.
Online courses offered with the Learning Resources Network (LERN) continue to run, as scheduled during inclement weather. If there are changes to meeting status, you will receive an email at the address you provided upon registration informing you of the cancelation.
*exempt-this offering is ineligible for waiver use
Student/Participant Conduct:
Participants are subject to all university policies applicable to students, unless a specific university or VCU Continuing and Professional Education policy explicitly states otherwise. University policies governing students are available at https://vcu.public.doctract.com including:
Student Code of Conduct
Honor System and Standards of Academic Conduct
Preventing and Responding to Discrimination
Title IX Sexual Harassment Policy-Interim
Sex-Based Misconduct Policy-Interim
For Academic Accommodations, please visit https://ocpe.vcu.edu/courses/policies.html#accommodations
There are still openings remaining at this time.
